What would you like to change?
You do not need to know the technical cause. Tell us where it happens and what you would like to be able to do instead.
What we would check
We check the supported network connection and signal at the equipment. Equipment faults and electrical work need the appropriate installer.
Specialist upgrades need exact equipment and suitability checks. They are not automatically included in a standard installation.
Your next step
Request an assessment without choosing equipment, sending photos or making a payment. We will contact you to agree how to help.
More detail: the questions behind this guide
For readers who want to understand the equipment and installation considerations.
myenergi zappi keeps going offline
Driveway walls can attenuate Wi-Fi; a supported Ethernet interface can provide another data path. First confirm that the exact charger or inverter has a supported Ethernet or gateway interface. This is compatible low-voltage data work only: it does not include EV supply wiring, inverter installation, mains alteration or overriding the manufacturer controls.
solar inverter lost wifi connection
Check the exact device interface before proposing compatible data cabling. First confirm that the exact charger or inverter has a supported Ethernet or gateway interface. This is compatible low-voltage data work only: it does not include EV supply wiring, inverter installation, mains alteration or overriding the manufacturer controls.
connect ev charger to internet aberdeen
Weatherproof external glands and UV-stable Cat6 termination. First confirm that the exact charger or inverter has a supported Ethernet or gateway interface. This is compatible low-voltage data work only: it does not include EV supply wiring, inverter installation, mains alteration or overriding the manufacturer controls.
givenergy battery offline
Integrate only supported inverter data interfaces with the agreed controller. First confirm that the exact charger or inverter has a supported Ethernet or gateway interface. This is compatible low-voltage data work only: it does not include EV supply wiring, inverter installation, mains alteration or overriding the manufacturer controls.
Your questions, answered.
Why does my charger or solar app keep going offline?
We check the supported network connection and signal at the equipment. Equipment faults and electrical work need the appropriate installer.
Do I need to know which equipment to buy?
No. Tell us what is not working or what you want to do. We check your connection, the property and the areas you need before recommending equipment.
Do I need photos to ask for a visit?
No. You can request an assessment without photos. If useful, we can ask for a couple of photos later. Never climb or move equipment to take one.
Will I have to pay before someone looks at the problem?
There is no payment to make an enquiry or for the initial local assessment. We confirm the visit with you, explain suitable options and provide a written quote before you agree to installation.