A useful visit, not a shopping list.
We can check the connection, look at the rooms or buildings you want to use and talk through what you want to change. Your initial local assessment is free; we agree the visit with you.
Photos can come later.
If helpful, we may ask for a photo of the outside wall and your existing router. You can start without them. Never climb to take a photo, and keep passwords or private paperwork out of view.
You choose after the quote.
We explain suitable options and their prices in a written quote. Making this request does not book an installation or take payment.
Your questions, answered.
Do I need to know which equipment to buy?
No. Tell us what is not working or what you want to do. We check your connection, the property and the areas you need before recommending equipment.
Do I need photos to ask for a visit?
No. You can request an assessment without photos. If useful, we can ask for a couple of photos later. Never climb or move equipment to take one.
Will I have to pay before someone looks at the problem?
There is no payment to make an enquiry or for the initial local assessment. We confirm the visit with you, explain suitable options and provide a written quote before you agree to installation.
Why do you assess the property before quoting?
A weak signal inside a house is different from a slow incoming broadband connection. We check which issue you have, what you want to use and where, then explain the work that would help.
Can I compare different options?
Yes. After assessment, your written quote can compare a focused fix, a more complete improvement and a complete agreed setup. Each option explains what it solves and includes. You choose whether to proceed.
Where will the cables and camera recorder go?
We agree the cable routes and a suitable place for the equipment with you. Installation quotes of £1,500 or more in eligible work include a smoked-glass 6U cabinet and patch panel at no extra charge where suitable; any unusual supporting work is agreed in the quote.