What would you like to change?
You do not need to know the technical cause. Tell us where it happens and what you would like to be able to do instead.
What we would check
We check what is failing before adding more equipment. A cable to the right place can avoid relying on a weak wireless or powerline link.
We agree the useful areas and a sensible route with you before quoting the work.
Your next step
Request an assessment without choosing equipment, sending photos or making a payment. We will contact you to agree how to help.
More detail: the questions behind this guide
For readers who want to understand the equipment and installation considerations.
powerline adapter keeps disconnecting
Protection devices, topology and filters may attenuate powerline data; leave electrical protection unchanged. Powerline data shares mains wiring with noisy loads and may be attenuated by circuits, protective devices and filters. A dedicated Cat6 path avoids that particular medium; confirm the cause by comparison tests, and do not alter RCD protection or consumer-unit wiring.
tp link booster red light
Electrical noise interference from heat pumps, boilers, and appliances. Powerline data shares mains wiring with noisy loads and may be attenuated by circuits, protective devices and filters. A dedicated Cat6 path avoids that particular medium; confirm the cause by comparison tests, and do not alter RCD protection or consumer-unit wiring.
why do powerline adapters fail
The physical limitations of copper mains wiring designed for 50Hz AC power, not gigabit data. Powerline data shares mains wiring with noisy loads and may be attenuated by circuits, protective devices and filters. A dedicated Cat6 path avoids that particular medium; confirm the cause by comparison tests, and do not alter RCD protection or consumer-unit wiring.
replace powerline with ethernet
A permanent dedicated solid-copper Cat6 link with commissioning tests. Powerline data shares mains wiring with noisy loads and may be attenuated by circuits, protective devices and filters. A dedicated Cat6 path avoids that particular medium; confirm the cause by comparison tests, and do not alter RCD protection or consumer-unit wiring.
Your questions, answered.
Why are my plug-in Wi-Fi boosters not helping?
We check what is failing before adding more equipment. A cable to the right place can avoid relying on a weak wireless or powerline link.
Do I need to know which equipment to buy?
No. Tell us what is not working or what you want to do. We check your connection, the property and the areas you need before recommending equipment.
Do I need photos to ask for a visit?
No. You can request an assessment without photos. If useful, we can ask for a couple of photos later. Never climb or move equipment to take one.
Will I have to pay before someone looks at the problem?
There is no payment to make an enquiry or for the initial local assessment. We confirm the visit with you, explain suitable options and provide a written quote before you agree to installation.