What would you like to change?
You do not need to know the technical cause. Tell us where it happens and what you would like to be able to do instead.
What we would check
We check symptoms, power, cable damage and provider status where available. Response time and repair suitability must be confirmed.
We agree the useful areas and a sensible route with you before quoting the work.
Your next step
Request an assessment without choosing equipment, sending photos or making a payment. We will contact you to agree how to help.
More detail: the questions behind this guide
For readers who want to understand the equipment and installation considerations.
emergency wifi repair aberdeen
Request an available diagnostic appointment; timing depends on capacity, location and safe access. First identify whether the fault is customer-side Ethernet, Starlink mounting, local power or a provider-owned line.
severed ethernet cable repair cost
Assess protected retermination or replacement for the damaged cable, then test the repaired link. First identify whether the fault is customer-side Ethernet, Starlink mounting, local power or a provider-owned line.
starlink dish blown out of alignment
Real-time telemetry re-alignment and heavy-duty bracket re-torquing. First identify whether the fault is customer-side Ethernet, Starlink mounting, local power or a provider-owned line.
cctv cameras offline callout
Diagnosing PoE switch port failures and damaged external camera cables. First identify whether the fault is customer-side Ethernet, Starlink mounting, local power or a provider-owned line.
Your questions, answered.
My internet has stopped working. Where do I start?
We check symptoms, power, cable damage and provider status where available. Response time and repair suitability must be confirmed.
Do I need to know which equipment to buy?
No. Tell us what is not working or what you want to do. We check your connection, the property and the areas you need before recommending equipment.
Do I need photos to ask for a visit?
No. You can request an assessment without photos. If useful, we can ask for a couple of photos later. Never climb or move equipment to take one.
Will I have to pay before someone looks at the problem?
There is no payment to make an enquiry or for the initial local assessment. We confirm the visit with you, explain suitable options and provide a written quote before you agree to installation.