What would you like to change?
You do not need to know the technical cause. Tell us where it happens and what you would like to be able to do instead.
What we would check
We check a suitable second connection and how devices switch over. A backup can improve resilience, but cannot guarantee uninterrupted calls or service.
Specialist upgrades need exact equipment and suitability checks. They are not automatically included in a standard installation.
Your next step
Request an assessment without choosing equipment, sending photos or making a payment. We will contact you to agree how to help.
More detail: the questions behind this guide
For readers who want to understand the equipment and installation considerations.
Reliable internet for home office
Combining primary broadband (Starlink or Full Fibre) with secondary 4G cellular backup. A dual-WAN router can move new traffic to a working backup connection after failure detection. Existing calls or VPNs may still reconnect when the public address changes; ordinary failover does not guarantee sub-100ms switching, session continuity or zero downtime.
starlink dual wan backup with 4g
Automatic traffic routing via Ubiquiti UniFi Cloud Gateway Ultra. A dual-WAN router can move new traffic to a working backup connection after failure detection. Existing calls or VPNs may still reconnect when the public address changes; ordinary failover does not guarantee sub-100ms switching, session continuity or zero downtime.
automatic failover broadband router installation
Testing automatic failover and any call or VPN reconnection. A dual-WAN router can move new traffic to a working backup connection after failure detection. Existing calls or VPNs may still reconnect when the public address changes; ordinary failover does not guarantee sub-100ms switching, session continuity or zero downtime.
zero downtime internet remote work aberdeen
Test both WAN paths, including the effect of failover on actual calls and VPN sessions. A dual-WAN router can move new traffic to a working backup connection after failure detection. Existing calls or VPNs may still reconnect when the public address changes; ordinary failover does not guarantee sub-100ms switching, session continuity or zero downtime.
Your questions, answered.
Can I have a backup if my broadband fails?
We check a suitable second connection and how devices switch over. A backup can improve resilience, but cannot guarantee uninterrupted calls or service.
Do I need to know which equipment to buy?
No. Tell us what is not working or what you want to do. We check your connection, the property and the areas you need before recommending equipment.
Do I need photos to ask for a visit?
No. You can request an assessment without photos. If useful, we can ask for a couple of photos later. Never climb or move equipment to take one.
Will I have to pay before someone looks at the problem?
There is no payment to make an enquiry or for the initial local assessment. We confirm the visit with you, explain suitable options and provide a written quote before you agree to installation.